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Communicating disruption on the front-line

Yesterday, I ended up in some of the worst disruption I’ve ever really seen on the UK rail network, at Birmingham New Street. Why? A fault with the overhead line equipment on Proof House Junction on the Vauxhall Flyover, effectively at the heart of the UK rail network. For background, as most of you will […]

My day on the London Overground

Today I spent some time exploring the London Overground, and what Transport for London has created here is impressive on multiple levels, and it’s easy to see why there are ambitions to create something similar in Greater Manchester. Let’s start with the frequency. On certain stretches, particularly where the North London Line branches converge near

A journey through people: Aberdeen to Penzance in 13 hours

Spending over 13 hours on a Voyager might sound like a test of patience, but my recent trip from Aberdeen to Penzance with CrossCountry turned into something far more – a journey through the lives of strangers, countless conversations and fleeting connections that made the miles pass in an entirely different way than expected. This

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